Terms & Conditions

AGREEMENT

Making a booking with Westbourne Associates Pte Ltd (‘WA’) involves creating a legally binding contract, the “Agreement”, between you, all of your Guests, and us. The parties to this Agreement are: (1) the person who makes the booking and enters into the Agreement and all Guests made under the same booking, referred to throughout the Agreement as “you” or “your”, and (2) our company, WA. WA is referred to in this Agreement as the “Company”, “we”, and “us”. By making the booking on behalf of one or more Guests you confirm that you are authorised to agree to these terms and conditions on behalf of each Guest.

We provide our events and services to you subject to this Agreement, so as always with a binding contract, you should read through it carefully before making a booking. We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes to the Agreement between us.

DEFINITIONS

In this Agreement, the following capitalised words have these specific meanings.

Event’ means any event or facility offered on the website, including events, intensives, workshops, facilitations, conducting assessment debriefs and coaching sessions.

‘Guest’ means a person (including friends, relatives, acquaintances, employees, employers or any other person with whom you have a business relationship) attending an Event under a booking made by you.

BOOKINGS

When you book with us, the booking won’t be confirmed until we send you the confirmation email, even if you‘ve transferred money to us. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often.

We will usually email you your confirmation email, to the email address provided when you set up your account, within 48 hours of booking. If you have not received your confirmation email within 48 hours of booking, please check your spam or junk email folder or filter and then contact us. It is your responsibility to ensure that your email is set up to allow you to receive your confirmation email, and we cannot accept any liability for any consequences of your not doing so.

The price for each Event or coaching session will be communicated to you and must be paid in full, and in the currency stated, by debit or credit card at the time of booking or on arrival at the coaching session. On very rare occasions, the price might change due to unforeseen events, but you will always have the opportunity to cancel in the event that the price increases.

Gift vouchers must be used within 12 months of the purchase date. So if someone has been kind enough to buy you one, or if you’re buying a voucher for someone else, do make a note of the purchase date and remember to use the voucher before it expires.

CANCELLATIONS OR CHANGES TO BOOKINGS

We want you to book with confidence, and as such we will accept cancellations up to 10 days before an Event or coaching session, refunding your money in full. You must notify us by email at info@westbourneassociates.com, and we must receive your email, in order to receive a refund. If you cancel or need to transfer with less than two working days’ notice, you will not receive a refund except, at our discretion, in exceptional circumstances.

We will try to notify you of cancellations, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping your details updated by logging into the website will give us a better chance of reaching you in time.

ATTENDANCE & CONDUCT

Please ensure you arrive on time for your coaching session.

For everyone’s sake, we reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. Just to be clear, this kind of behaviour includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refund in this event.

We also request, and by entering into this Agreement you agree, to ensure that you and all Guest(s) attending an event or coaching session under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarise yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous items.

You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety).

LIMITATIONS OF LIABILITY

Nothing in this Agreement excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. The following two paragraphs apply subject to this paragraph, the provisions of which shall prevail in the event of any conflict.

Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement, shall be limited to the total amount received by us from you in connection with the Event or coaching session giving rise to such liability.

You attend and participate in Events or coaching sessions at your own risk. We accept no responsibility for any of the following:

– in respect of any person prevented from entering a venue, or asked to leave due to their conduct;

– costs or expenses whatsoever or howsoever arising out of or in connection with any Event or coaching session;

– loss or damage to personal property;

– personal injury, except as set out above;

– loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.

GENERAL

Data Protection: In processing your personal data, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details. Additionally, personally identifiable information may be collected for the purpose of facilitating communications and coaching between your coach and you. This information will be kept securely in accordance with our Data Protection Policy.

Intellectual Property: All materials provided to you by us, and any intellectual property belonging to or associated with our company and/or services, including any website, trade mark or trade name, logo, software, text and graphics are the sole property of the Company, and you agree that you will not infringe any such rights in any way. You can make a copy of materials provided for your own personal use, but no other use of them is authorised.

Force Majeure: We will not be liable for any breach of this Agreement which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

Rights of Third Parties: A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

Assignment: You may not transfer, assign or otherwise dispose of your interest in this Agreement without our prior written consent.

Severability: If any provision in this Agreement is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

No waiver: Any failure by us to enforce any provision of this Agreement at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

Variation: This Agreement may only be varied by express written agreement of the parties.

Jurisdiction: The construction, validity and performance of this Agreement shall be governed by the law of Singapore, and both parties submit to the exclusive jurisdiction of the Singaporean Courts.

For any further enquires please contact info@westbourneassociates.com